Technical Support

1. In the main menu at the top of the screen, click Tools, then Accounts.
2. In the pop-up window, click the Add... button and select E-mail Account. Then click Next.
3. Enter your name and click Next.
4. Enter your email address e.g. someone@yourdomain.com and click Next.
5. Select POP3 as your incoming e-mail server type from the drop-down box.
6. For "Incoming mail (POP3 or IMAP) server:" enter mail.yourdomain.com
   • Replace yourdomain.com with your own domain name.
   • be sure to use a dot rather than the @ symbol here i.e. mail.yourdomain.com not mail@yourdomain.com
7. For "Outgoing e-mail server (SMTP) name:" enter mail.yourdomain.com
   • Replace yourdomain.com with your own domain name.
   • be sure to use a dot rather than the @ symbol here i.e. mail.yourdomain.com not mail@yourdomain.com
8. Tick the box entitled "Outgoing server requires authentication".
9. Click Next.
10. For "Account name" use your email address.
    • See notes below if you have domain aliases (multiple domain names pointing to the same web space and email accounts).
11. Enter your password and click Next, then Finish and you will be returned to the first pop-up window listing your email accounts. Click Close to return to the main Windows Mail screen.

Test the email account

1. Click Create Mail in the main toolbar at the top of the screen.
2. Address the email to test@robertswhite.com
3. Send the email by clicking the Send button near the top-left of the screen
   • If you have more than one email account set up in Windows Mail, you will need to choose which email account you want to send this email from. Do this by clicking the From drop-down list just above where you enter the recipient's email address.
4. If the test email account receives your email it will reply automatically. Click the Send/Receive button again to pick up the reply email.

If you sent and received the test message, then you have successfully set up your email account. Congratulations!

Trouble shooting

Can't send emails but can receive

Many Internet Service Providers (ISP) block you from sending emails using anything but their own SMTP server. In this case perform the following steps:

1. In the main menu at the top of the screen, click Tools, then Accounts.
2. Select the email account you’ve just added. It will probably be named "mail.yourdomain.com" where yourdomain.com is your own domain name.
3. Click Properties.
4. Click on the Servers tab.
5. Change the Outgoing mail (SMTP) to the SMTP server provided by your ISP.
6. Click the Settings button near the bottom of the window.
7. Select "Log on using".
8. Enter the account name and password provided to you by your ISP.
9. Click OK, then OK again, then Close to return to the main Windows Mail screen.
10. Try sending the test email again.

Notes for customers with domain aliases

Domain aliases are other domain names that point to the same web site or email accounts. For example a company that sells gizmos may have www.gizmos.com, www.gizmos.co.uk and www.mygizmos.com all pointing to the same web site.

If all your domain aliases are set up through Roberts White Creative, you can use any version of the email address. For example yourname@gizmos.com, yourname@gizmos.co.uk and yourname@mygizmos.com will all route emails to the same account.

When connecting to the email account in Windows Mail, however, only one of these email addresses will work as the username. You must use the email address that relates to the primary domain name i.e. the first domain name that you set up for the web site. For example if www.gizmos.com was the first domain name set up then this is the primary domain name. You should therefore use yourname@gizmos.com as your email username.